At Himkhet Foods, we deliver authentic, pure, and high-quality food products including pickles, cold-pressed oils, seed mixes, energy powders, pulses, flour, and spices. Due to the perishable and food safety nature of our products, we enforce a strict No-Return Policy once an item is dispatched or opened.
- Returns & Exchange Policy
Because our products are consumable food items, we DO NOT accept returns or exchanges for change of mind, taste preferences, or accidental orders. All sales are final once shipped. - Damaged, Defective, or Incorrect Items
We take extreme care in packaging your products safely. However, if you receive a shipment that is physically damaged, tampered with, or contains incorrect items, we will process a replacement or refund under the following strict condition:
- Unboxing Video Required: You must record a continuous, unedited unboxing video showing the sealed package, shipping label, and the issue upon opening.
- Notification Window: You must report the issue to us within 24 hours of delivery by emailing us at himkhetfoods@gmail.com or whatsup along with your Order ID and the unboxing video.
Requests submitted without proof or after 24 hours of delivery will not be entertained.
- Refund Process
If your replacement/refund claim is approved after inspection:
- Refunds will be processed back to your original payment method within 5 to 7 business days.
- In cases where a package is returned to us due to an incorrect or incomplete address provided by the customer, shipping charges will be deducted from any eligible refund.
Cancellation Policy
Orders can only be canceled within 2 hours of placement, provided the shipment process has not commenced. Once dispatched, orders cannot be canceled.